FAQ'S

You can use most credit and debit cards. We accept Visa, Mastercard, American Express,Diners Club, and Discover. We also accept Apple Pay, Shop Pay and PayPal.

We have been accepting paypal since October.However,other secure methods suchas Apple Pay and Shop Pay are also available.

We do not offer this option at the moment. (However, you may be able to do so by using Shop Pay)

We do not accept cash over delivery at the moment.

Yes! Please contact service@cykelith.com

to get the details for a bank transfer.

It's much more than just an engraving pen! The Customizer is super versatile. Pop on the right attachments (available on our site) and you can engrave, polish, sand, carve wood, and more.

Here's why it's great:

• Personalize Your Stuff: Add unique designs to make things truly yours.
• Use on Many Materials: Works on wood, metal, glass, plastic, leather, etc.
• Easy to Handle: No expert skills needed – anyone can use it.
• Save Money: Create cool, personalized items yourself instead of buying them.
• Get Creative: A fun way to express your artistic side.
• Super Handy: Great for quick fixes and all kinds of DIY projects.

Good question! The Customizer stands out because it's:

• Precise: Designed for clean, accurate results.
• Light & Compact: Easy and comfortable to hold and control.
• Affordable: Great performance without the hefty price tag.
• Versatile: Swap out bits easily for different jobs.
• Less Hassle: Built to make your projects easier and faster.

• Inside your Cykelith Customizer package, you'll find:
  
  1 Customizer Pen
• 1 Carbide Burr (a strong bit for engraving)
• 1 Hex Key (for changing bits)
• 30 Diamond Bits (various shapes)
• 1 USB-C Charging Cable
• 1 Pen Cap
• 1 Quick Start Guide (Scan the QR code inside for the full manual!)
• 1 Mastery Guide Ebook (Scan the QR code in the manual to get it!)

They're designed to work well on common materials like wood, metal, glass, and plastic. You get a mix of shapes (pointed, round, square, etc.) for different types of engraving and detailing.

It works great on lots of common surfaces like glass, wood, leather, metal, plastic, and softer stone. (Basically, materials softer than a 4 on the Mohs hardness scale).

The 30 bits included are perfect for getting started and handling most jobs. If you want to do really detailed work on specific materials (like fine glass etching), you might want to check out our specialized bit sets online for the absolute best results.

Right here in our online store: [Link to Customizer Bits Section]

It takes about 3.5 to 4 hours to fully charge. You'll get around 2 hours of use time per charge.

The Cykelith Customizer has a 1-year warranty. You can find all the details here: [Warranty Policy]

Sorry, we can't take orders over the phone right now. But if you shoot an email toservice@cykelith.com, our team can definitely help you get your order placed!

Super easy! Just browse our site, find what you like, and hit the "Add to Cart" button. When you're all set, click the little cart icon, press "Go to Checkout," and then just fill in your shipping and payment details.

Awesome! Right after you order, we'll zip an email confirmation over to you with your order number. Didn't see it pop up within a day? Check your spam folder first! If it's still missing, just reach out using our contact form here:[ Cykelith Contact Form]

Wanna track your package? Just grab your tracking number (or order info) and pop it into our tracking page right here:[ Cykelith Tracking Page]

It happens! Fill out our contact form ASAP here:[ Cykelith Contact Form], and our support crew will see if they can help tweak your order before it ships.

Need to cancel? Email us atservice@cykelith.comfast! If your order hasn't shipped yet, we can usually cancel it and refund you. If it's already heading your way, you'll need to wait for it to arrive and then start a return. Check out our full refund policy details here:[ Cykelith Refund Policy]

Missing an item? That's not right! Please emailservice@cykelith.comwith your order number. If you can, snap a quick photo of everything youdidreceive – that helps us figure things out faster!

Oh no, that's the worst! If something shows up broken or damaged, let us know right away (within 48 hours of getting it, please!). Emailservice@cykelith.comwith your order number and a quick picture or video showing the damage.

If something isn't working correctly, shoot an email toservice@cykelith.comwith your order number. Tell us what's wrong, and if possible, send a short video showing the issue. Good news – our products have a 1-year warranty from the delivery date!

Yep! For most physical items, you have 30 days from the day you get it to decide if you want to return it. To kick off the return process, just emailservice@cykelith.com. You can read all the nitty-gritty details in our full return policy here:[ Cykelith Return Policy]

• Inside the US: If you only ordered the Customizer Pen, expect it in about 5-7 business days. If your order includes other goodies too, it'll likely take 4-14
  
  business days.
• Outside the US: Most international orders arrive within 4-14 business days.

These are just estimates, of course! For all the details on shipping times and costs, check out our full policy: [ Cykelith Shipping Policy]

• Inside the US: Usually around $5.95 USD.

Want the exact cost? The easiest way is to start the checkout process. Just fill in your address, and you'll see the final shipping price before you have to actually place the order. No commitment needed just to check!

Easy peasy! Just head over to our tracking page and pop in your info:[Cykelith Tracking Page]

Once we pack up your order and get it ready to ship, we'll automatically email you the tracking number. Give it about3 business daysafter you order. If you haven't seen it by then, shoot us an email atservice@cykelith.com.

Sometimes it takes a little while for tracking info to show up online. Please give itup to 5 business daysfrom when you placed your order. If it's been longer than that and you still don't see any updates, reach out to us atservice@cykelith.com, and we'll help figure out what's going on.

• Shipping Address: If your order hasn't shipped yet, contact us immediately using our [ Cykelith Contact Form]. If it's already on its way, unfortunately, we can't change the address mid-shipment.
• Billing Info: Don't sweat the billing address too much! We don't mail physical receipts there, so minor mistakes usually don't cause any problems with your order.

First, check the tracking status using the link above – maybe it's just around the corner! If the estimated delivery time has passed and tracking isn't helping, please email us atservice@cykelith.comso we can look into it for you. Our full shipping policy is here too:[ Cykelith Shipping Policy]

 Ugh, that's frustrating! Here’s what to try:

1. Double-check your mailbox, porch, garage, or anywhere else the delivery person might leave things. Ask family members or neighbors if they grabbed it for you.
2. Sometimes contacting your local post office directly can help – they might have more info.
3. If you've tried those and still no luck, email us at service@cykelith.com for help.

When a package arrives internationally, it has to go through customs. This can take a few days (usually 2-5 business days, but sometimes longer) and tracking might pause during this time. Once it clears customs, tracking should start updating again as it heads your way.

They're basically special codes we put out sometimes that get you a discount on your order. Think of 'em as little money-savers!

:Easy! When you're checking out, you'll see a spot to type in your code (it might say "Discount Code" or "Promo Code"). Just pop the code in there, hit apply, and watch the price drop!

Not always. Sometimes a code might only work for certain products, or you might need to spend a certain amount for it to kick in. Just check the details that came with the code!

Keep your eyes peeled! We share them on our website[ Cykelith Discount/Offers Page], post them on our social media pages, and send them out in our email newsletters. Signing up for emails is usually the best way to stay in the loop!

Nah, usually it's just one code per order. Pick the one that gives you the best deal! (Unless we specifically say you can stack 'em, but that's rare).

Bummer! If you're having trouble, shoot an email over to our support team at service@cykelith.com, and they'll help figure it out.

Hmm, could be a few things:

• Maybe the code has expired (they don't last forever!).
• Sometimes codes have a limit on how many times they can be used, and maybe it hit the limit.
• Double-check if you need to buy specific items or spend a certain amount for the code to apply.

Think of 'em like digital cash just for our store! You buy them right here on our website, and they make awesome gifts.

You bet! You can keep using the same gift card code on different orders until the balance runs out.

No physical card needed! Right after you buy one, we'll shoot an email over with a unique gift card code. Whoever is using it just types that code in at checkout to pay.

Totally. If the gift card doesn't cover the full amount, you can easily pay the rest with your credit card or whatever other payment method you usually use.

No problem! Any leftover cash just stays on the gift card, ready for your next Cykelith shopping spree.

Yep, they do have an expiration date. The best place to find that date is in the original email where you (or the lucky recipient!) got the gift card code. Check that email!